365hops allows the cancellation of the events/trips booked through this website. The cancellation and refund policy for each event will be different and as per given in the details of that particular event. In cases where cancellation and refund policy has not been mentioned, in those events general cancellation and refund rules will apply which have been described below. The users are strongly advised to read the cancellation and refund policy given in the details section for each event while booking the event/trips.

The refund in event of cancellation will depend on the date of cancellation and as per details provided below:

• From the booking date till 14 days prior to the date of event/trip: 80% refund
• From 7 to 14 days prior to the date of event/trip: 60% refund
• From 1 to 7 days prior to the date of event/trip: 30% refund
• Less than 1 day prior to the date of event/trip: No refund

If the customers are not provided with the services as given in the event details/itenarary, it will be 365hops.com responsibility to refund the amount to the customer. For any quality related concerns/claims, customers should contact to the vendor/group organizing the event. In such cases, any settlement will be done under the sole respnsibility of the group/vendor organizing it and by the organizer group itself.
Amount, as per the above stated rules, will be refunded within 10 working days from the date of cancellation via online transfer mode only to the bank account of the customer who originally bought the trip.